Exchange and return

This right does not apply if:

  • the product has been used
  • you tried to modify or to restore the product
  • original package and / or attached tags are missing

** We like to draw your attention to the following:
Products which have been used and / or opened and / or modified never can be returned.

We request you to check the received products on defects. After the cooling off period we cannot make any exceptions regarding exchange and / or return.

You need to announce the return to info @
We will help you with the further procedure.

Within whole Europe, the announced products need to be received by us within 14 days after announcement. The shipping costs of the return will be on customers account.
If returns come in later than the above mentioned period, or returns are understamped, we need to charge you at least € 15,-.

We will handle the return within 14 days after receipt of the returned products. For the non-discounted (*) product, the prepaid amount (less promotional discounts, if any) will be reimbursed within 14 working days on your specified bank account.

All returns are for your own responsibility. CBDStoreSpain advises you to send your package by using track & trace. Also available with postal shipments. At the post office they can help you with this. CBDStoreSpain shall not be held liable for loss of the package(s) in case of being returned without track & trace.

In case of return please send back the sales receipt and the completed return form to below mentioned address:


Tel:  0034 6 15 15 72 22
info @

Form of withdrawal
The standard form can be downloaded here